Refund Policy

All payments made to CaptiConn, Inc., for consulting, management services, or training programs are final and non-refundable. Due to the customized nature of our services and the immediate allocation of time, strategy, and resources upon engagement, we do not offer refunds once payment is processed. By purchasing services from CaptiConn, Inc., you acknowledge and agree to this policy.

If you have questions about the terms of your service, please get in touch with us at info@capticonn.com

Shopping at 3KO89 Store
Thank you for shopping at CaptiConn.com at the 3ko89.com/shop We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please read this Refund and Returns Policy carefully to understand our policies and procedures for returning or exchanging physical items.

Returns

If you are not satisfied with your purchase for any reason, you may return the item(s) within five (5) days of the delivery date for a full refund or exchange. To be eligible for a return, the item(s) must be unused, in their original condition, and in the original packaging.

To initiate a return, please contact our customer service team at info@capticonn.com or contact@3ko89.com with your order number and reason for return. Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.

Please note that customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item received, defective product).

Refunds

Once we receive your returned item(s) and inspect them, we will process your refund within seven (7) business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

Exchanges

If you would like to exchange an item for a different size, color, or design, please contact our customer service team at info@capticonn.com or contact@3ko89.com to initiate the exchange process. We will assist you in selecting a replacement item and provide instructions on how to return the original item(s).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@capticonn.com or contact@3ko89.com with photos of the damaged or defective product and your order number. We will work with you to resolve the issue promptly by offering a replacement or a full refund, including return shipping costs.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Customized or personalized items (e.g., engraved products)

• Items that have been used, altered, or damaged by the customer

• Clearance or sale items (unless defective)
  

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at info@capticonn.com. We are here to assist you and ensure that you have a positive shopping experience with us.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy.